Department of Management and Organization

University of Stirling

(1979 – 1994)

 

I was Director of Undergraduate Programmes responsible for the co-ordination and development of undergraduate degree programmes in Management Science (single Honours) and combined Honours degree programmes in Management Science with other subjects.  I also acted as Co-ordinator for the Quantitative Methods stream on the MBA programme.

 

UNDERGRADUATE

I acted as Module Co-ordinator, Lecturer and Tutor on the following courses:

 

Semester One:              Management Information and Control

Semester Two:              Markets and Resources

Semester Three:            The Evolution and Development of Management

Semester Four:              Decision Making in Business and Management

Semester Five:              Operations Management

Semester Five:              Modelling and Optimisation in Resource Allocation

Semester Six:               Project Evaluation and Management

Semester Eight:             Honours Projects and Dissertations

POSTGRADUATE

I acted as Module Co-ordinator, Lecturer and Tutor on the following courses:

 

     M.Sc. in Technology Management

     M.B.A.

 

UNDERGRADUATE

 

I contributed to a management development programme for managers from the ex-Soviet Union and China with units on various Operations Management methods. 

 

I delivered 2, one-day courses on Introductory Statistics and Project Networks on a Quality Management Extension Programme (QMEP) for unemployed U.K. managers.

 

I have developed a Time Management short course which I delivered as an open course as part of the PICKUP initiative.

 

I have delivered an introductory Resource Management module on a development programme for a regional health authority.

 

In 1994 I was invited by The Westminster Foundation to participate in a training and development programme for public sector managers in the new democracies of Lithuania, Latvia and Estonia.  This was financially supported by the Foreign and Commonwealth Office and involved a two week lecture and seminar tour of the Baltic States working with and advising officials and elected representatives at all levels of government on the formation of local authorities in these countries.

Department of Mathematics

Glasgow Caledonian University

1995

 

Co-ordinated service course for Department of Computing Science in Quantitative Methods.

 

Lectured in statistics and quantitative methods on Postgraduate programmes for Personnel Management and MBA.

 

Scottish Local Authorities Management Centre

Department of HRM, University of Strathclyde, Glasgow

(1995 to 1997)

 

My main teaching responsibility was in the development and delivery of generic as well as customised Executive Management Development programmes for senior managers in Local Government.  Some undergraduate and postgraduate teaching was also delivered.  I continue to provide specialist programmes in quality and performance management.

 

UNDERGRADUATE

 

Issues in Public Management (2nd and 3rd year students)

Block of six lectures examining the new consumer orientation of public sector services.

 

 

POSTGRADUATE

 

M.Sc. in Strategic Human Resource Management

Block of 10 hours examining the drive for service quality and its impacts on the Human Resource Management function.

 

 

MANAGEMENT DEVELOPMENT PROGRAMMES

 

Managing Constituent Enquiries

This one day programme supports elected members and council officers to deal more effectively and efficiently with constituent enquiries.  A mix of instruction case studies, and role play are used to raise some of the key issues in dealing with complaints and general enquiries made of councillors.  The use of IT is highlighted.

 

Managing Customer and Client Relations

Day one of the two day programme deals with the customer service chain from service design through delivery to its evaluation and development.  Some focus is given to the importance of the internal customer.  The programme is couched in the environment of strategic marketing management.

 

Managing Service Quality

Examines the contexts and drivers for service quality in the public sector.  An understanding is given of the integrated nature of policy, strategy, analysis, and operational management in supporting continuous improvement in service quality. Analyses the features of local government services and the dimensions of service quality viewed from the 'customer' perspective.  The relevance of various Quality Awards and Charters is examined.  

 

Performance Management

Examines Strategic Management, the determination of organisational goals and the relevance of different types of control.  The use of, and problems with, Performance Indicators to assess organisational economy, efficiency and effectiveness.  Applying theoretical approaches of performance management in the context of managing service quality.

 

Local Government in the Market

Examines the pressures for change in local government service delivery mechanisms and channels as well as the range of models of competition.  The impacts of the new market orientation of local government service provision are investigated.  Views are developed on the nature of the response required to current pressures on management and organisations.

 

Councillors' Roles and Responsibilities

This one day seminar examines the different roles - representative, organisational, and political - and associated responsibilities of elected members.  The resources and settings needed to support councillors in these roles are identified and examined in detail.  This acts as a platform for the enhanced role that members can have in the process of policy planning and development.

CUSTOMISED AND CPD PROGRAMMES

 

Managing a Political Organisation

This is an ongoing staff development programme supporting the organisational and personal development of employees of the Scottish Labour Party based in Glasgow.  As well as advising on appointments my role has recently been extended to include development seminars for elected (volunteer) members of the Executive Committee.

Top Quality Service Management

Whilst in Uruguay in July/August I delivered a 2-day Managing Service Quality programme for around 25 private and public sector service managers in Montevideo.

Decision Support Methods

In 1996 I was invited by the Universidad de la Empresa, Montevideo, Uruguay, to deliver two one-week programmes for business and marketing executives in Top Quality Service Management and Decision Support Methods.  Various meetings and presentations were arranged with national chambers of commerce and government representatives to discuss issues relating to quality management and the public sector.

The Management Challenge

A customised 2-day programme for Leisure Services managers in North Lanarkshire Council introducing them to different management perspectives and approaches; team-working; problem solving; and assessing organisational climate. (February 1997)

Strategic Review of National Housing Association

A 2-day seminar customised to meet the needs of a national housing association this programme facilitated the strategic review of the organisation's activities and performance.  It assisted in identifying areas for improvement and new activities for development. (March 1997)

Service Planning in a Local Authority Policy Unit

A customised 2-day programme to develop an operational service plan in the Policy Unit in North Ayrshire Council’s Chief Executive’s department.  This incorporated a strategic review of the Policy Unit and its internal and external environments as well as constructing a service plan with wide ownership providing a coherent framework for the delivery of a key corporate service. (June 1997)

IT in Castlemilk

This half-day seminar was commissioned by The Castlemilk Partnership to explore future Information Technology impacts on Castlemilk, a large peripheral housing estate to the south of Glasgow. (April 1998)

Quality Management Models in Local Government

This half-day seminar was commissioned by Perth and Kinross Council to explore the various models of quality management and how they might be useful to managers in local government. (May 1998)

Assessing Local Government Service Quality

This half-day seminar was commissioned by Falkirk Council to assist service managers in their quality management programme of assessing service quality from a customer and client viewpoint. (May 1998)

Meeting new challenges

A one-day seminar commissioned by the Scottish Trade Union Congress to facilitate organisational responses to strategic change in the internal and external environments of the organisation. (June 1998)

Quality Models for Local Government

A half-day seminar for Bristol City Council managers in the Planning and Development Department exploring approaches to quality management in context, 4 November 1998, Bristol

Election Campaigning in Ethiopia,

A week-long seminar organised by The Active Learning Centre, financed by The British Council, to help train women candidates for parliamentary elections, March 2000, Addis Ababa, Ethiopia

 

School of Operations Management

Bristol Business School

University of the West of England

(1997 – 1999)

 

As Head of the School of Operations Management my effort was divided fairly evenly between departmental management, research and teaching.  My main teaching and learning focus was post-graduate lecturing and supervision although I continued to deliver programmes at undergraduate level. 

 

First Year

Management Methods for Science: Introduction to Management Science

 

Second Year

Management Methods for Science: Quality Planning and Control

Operations Management

 

Final Year

Dissertation Supervision

 

Postgraduate

Diploma in Management Studies:  Managing Processes and Quality

 

Supervision

I successfully supervised 2 M.Phil and 7 D.M.S. student projects.

 

Paisley Business School

University of Paisley

(1999 – 2005)

 

As Head of the Department of Management and Marketing and Founding Dean of Paisley Business School I had a minimum teaching load.

 

First Year

Operations Management

Evolution of Management (Common Core module)

Managing 1

Foundations of Management

 

Second Year

Personal and Interpersonal Skills

Service Operations

Service Operations Management

Case Studies in Business and Management 2

 

Third Year

Strategic Management: Quantitative Research Methods

In-Company Projects

In-Organisation Projects

CIPD Projects

 

Fourth Year

Strategic Management

In-Company Projects Supervision

Dissertation Supervision

 

Executive MBA

Operations and Quality Management

Quantitative Research Methods

Dissertation Supervision

 

Research Supervision

Supervising 2 PhD students

School of Business and Enterprise

Queen Margaret University

(2005 – present)

 

As Dean of School I have a limited teaching load.

 

Undergraduate

 

First Year

Foundations of Management

 

Third Year

Quality and Business Excellent

Customer Care

Operations Management

 

Fourth Year

Dissertation Supervision

Research Methods

 

 

Postgraduate/Post Experience

 

MBA

– Operations Management

– The Creative Manager

– Dissertation Supervision

 

Executive Masters in Public Services Management

– The Manager in Public Services

– Developing Management Skills